Legal

Privacy Policy

What we collect when you talk to us about coverage, what we do with it, and — the part that matters most in this business — what we will never do with it.

Effective 24 August 2026

We do not sell, rent or share your information with anyone for their marketing.Not your telephone number, not the fact that you are approaching 65, not your enquiry. Lists of people shopping for health coverage are actively traded. We do not participate in that market in either direction — we do not buy those lists and we do not sell into them.

1. Who we are

Healthbase is a licensed insurance agency at 30 N Gould St, Sheridan, Wyoming 82801.

We are not a government agency and not connected with Medicare, the Centers for Medicare & Medicaid Services, or any federal or state program. This policy covers this website and the advisory services we provide. It does not govern the insurance carriers whose plans we place — each issues its own notice, and once you are enrolled, that carrier's notice governs the information it holds about you.

2. What we collect

What you give us, which is deliberately little:

Contact details — name, email, and a telephone number if you choose to give one. The phone field on every form is optional.
Your ZIP code — plans and prices are set county by county, so nothing can start without it.
What the enquiry is about, and anything you choose to tell us about doctors or prescriptions you want to keep.

We do not ask for a Social Security number, a Medicare number or bank details through any form on this site, and no legitimate agency will. Our forms reject text that looks like a Social Security number rather than storing it.

There is no file upload anywhere on this site, deliberately. Where documents are needed we collect contact details and send a secure link by reply, because medical records should not travel through a general web form.

We also receive technical information automatically — IP address, browser and device type, pages viewed — through server logs. We do not use it to identify you.

3. How we use it

To answer your enquiry and, where you ask us to, to compare and place coverage.
To contact you about your own request, by the method you gave us.
To meet our legal, regulatory and licensing obligations, including record retention required by state insurance regulators and federal rules.
To keep this website working and secure.

5. Text messages

Text messages are optional and separate from everything else. You receive them only if you tick the optional box on one of our forms, which is never pre-ticked and never required. Full terms are in our SMS Terms.

The required Terms and Privacy agreement and the optional SMS consent are storedseparately, each with its own timestamp, along with the exact wording you agreed to, the IP address and the page it came from. Mobile opt-in data and consent records are never sold or shared for anyone else's marketing. Reply STOP at any time.

6. Cookies and analytics

This site uses only cookies essential to its operation. There is no advertising cookie, no cross-site tracking pixel and no retargeting, and we do not intend to add any. Your browser may refuse cookies and the site will continue to work.

7. Security and retention

We maintain administrative, technical and physical safeguards appropriate to the sensitivity of what we hold, including restricted access and encryption in transit. No method of internet transmission or electronic storage is entirely secure, and we do not claim otherwise.

We keep records for as long as you are a client and afterwards for the period state insurance regulators and federal rules require. Enquiries that do not become a client relationship are deleted or anonymised when no longer needed.

8. Your choices

Text messages — reply STOP at any time, or never tick the box in the first place.
Telephone and email — tell us your preference and we will use it.
Access and correction — ask what we hold, or ask us to correct it.
Deletion — ask us to delete what we are not required to retain. Where a retention rule applies we will tell you plainly that we cannot.
Do not sell — no sale or sharing for third-party marketing occurs, so there is nothing to opt out of.

You may also complain to your state insurance department about how we handled your information, and nothing in this policy limits that.

9. Contact

Healthbase, 30 N Gould St, Sheridan, Wyoming 82801. (866) 346-1635, TTY 711, support@healthbaseins.com. Monday to Friday, 9:00am – 5:00pm ET.